Delivery

Delivery & Returns

At Charming Beads we do not aim to profit from postage and packaging costs, which is why our charges are fair and very simple to understand.

UK Postage Charges
First Class

Up to £24.99 - Only 99p 
Over £25.00  - FREE

UK Next Day Courier
Up to £24.99 - £6.99
Over £25.00 - £5.99
Over £70.00 - FREE

Next Day Delivery
*Please note: Next Day Delivery option, your order must be received by 2pm for same day dispatch, any orders after this time will be dispatched the following working day. (We are unable to offer Next Day Delivery on a Weekend or Bank Holiday). Next Day Delivery is only available to UK mainland and excludes Scottish Highlands, all UK Islands and Northern Island.

Airmail Postage Charges
Airmail EU  (see below for VAT & Duty info)

Airmail Australia & New Zealand

Airmail Rest Of The World

EU VAT & Duty Information.
If your order is to the EU and is under €140 we will pay any VAT and Duties so you don't have to. 
We are part of the EU's IOSS scheme, and your order will have an IOSS number printed on the reverse of the envelope which will inform your country's customs officers that we have pre-paid the duties. 
If you would like to place an order for more than €140 then please simply place two or more orders that are each under €140. 
Locally there may be unscrupulous individuals who may want to take advantage of this new system and ask you to pay cash on delivery. Provided the IOSS stamp is on the package then you should refuse to make any payments.
If your order is going outside of the EU, then customs and duty may apply.  Please check your own country's threshold limits for customs and perhaps consider splitting your orders down like our EU customers.

Dispatch Times

All of our orders are dispatched within 48 hours of purchase and more often than not they are dispatched the same day/next day. You will receive an automated dispatch email from us the moment we print off your order for packing. We pride ourselves on fast postage times!

Returns

If for any reason you are not satisfied with your product, then we will gladly accept the return of the item, without quibble, within 14 days of purchase. Please return your items to:

Charming Beads
Singleton Court
Monmouth, Wales
NP25 5JA

Please ensure your items return to us in the same condition and will refund all costs of the original transaction.

We also accept an exchange of goods provided you are happy to cover postage of the replacement item.

If there is anything else we can help you with, do not hesitate to get in touch with our Contact Us Page.