Frequently Asked Questions

 

Why are your postage charges so low?

We firmly believe that companies should not be making a profit from postage. The less you pay on postage the more you can spend on products!


Most of your products are cheaper than other sellers. Why?

The simple answer is that we buy in large bulk quantities which means we can negotiate large discounts with our suppliers; we are then able to pass these savings on to you.

We sell the same products and usually of a better quality as the larger craft shops and TV channels. We do not have a physical shop or studio which means that we do not have large overheads and can therefore sell higher quality products to you at much lower prices.


What is the easiest way to find the products I am looking for?

The suggested method is to navigate through the products by using the category menu at the top. Once you are in your chosen category, you can then use the filters on the left-hand side of the home page to choose colours, sizes, shapes, materials etc.

Alternatively you could use the search box at the top of the page on the right hand side. Once your search results are present to you, you can then use the filters on the left-hand side of the home page to choose colours, sizes, shapes, materials etc.


How do I pay by credit or debit card?

Fill your basket with the products you desire and when you are ready to check out, go to your shopping basket at the top of the page. Select a postage method on the right-hand side of the shopping cart page.

Click the purple “Proceed to Checkout” button on the right hand side. Fill out your email, name, shipping address, telephone number and click the “Next” button. Enter a different billing address if it is different to the shipping address you already provided.

Now, ensure that SagePay is ticked as the chosen payment method and click the “Load secure credit card” button. You are now presented with a secure page from SagePay where you can enter your card details. Once your payment has gone through you see an order number on your screen and you will also receive a confirmation of your order by email.


How do I pay by PayPal?

Fill your basket with the products you desire and when you are ready to check out, go to your shopping basket at the top of the page. Select a postage method on the right-hand side of the shopping cart page.

Click the "Checkout With PayPal" button on the right hand side. You can now log into your PayPal account and make any necessary address changes. Once you have finished with PayPal you will be brought back to our website where you will see an order number on your screen and you will also receive a confirmation of your order by email.


Is shopping with you secure?

Yes! Our site is built on a secure server. When shopping online, always look out for the little padlock next to the address bar of your browser. You will also notice HTTPS in front of our website address. The S at the end stands for “Secure”.

Furthermore, both SagePay and PayPal payment gateways are 100% secure. Your transaction will be processed without anyone seeing your details. We do not store any card details on our servers, only the basic address and product information required to process your order.

If you have any questions at all about shopping with us, simply give us a call before placing your order and we'll be happy to guide you through it.


How quickly do you pack your orders?

We do try our best to send our items out the same day (if ordered before 2pm on a weekday) or the next working day otherwise.

Should you have an urgent request, then please give us as much notice as humanly possible and we will do everything we can to help. Feel free to take a look at our Delivery & Returns page.

We do have the ability to send via a next day Interlink Express courier service at a charge of £4.50 – please call us to arrange should this be required.


The beads I usually buy are out of stock. How soon before they are back in?

Our main supplier (of gemstones and crystals) supplies us once a fortnight with new stock, so it's never that long. However some of our findings, charms and wires are replenished monthly.

Please feel free to Contact Us and we should be able to give you a good estimate of the date that a particular item is likely to be back in stock.


Can you source other products for me?

We are always happy to try and do this. In fact we have a loyal Facebook following who often ask us to source them beads.

Provided you are happy make payment upfront, then we will order them from one of our main suppliers at a price probably better than any other UK seller!


Do you have a physical shop and can I visit?

Technically, we are an online-only retailer. We do however have a warehouse where we stock all our products and you would be welcome to visit but we would need to arrange a suitable time for you to visit so that it does not interfere with our picking and packing run.

Please do Contact Us and give us fair notice! Unfortunately, we cannot accomodate any visitor(s) who turn up without a prior appointment. Our best visiting times are after 3pm from Wednesday onwards and we do have a minimum spend of £30 per customer to cover our staff costs in accompanying you.

If you do wish to visit us then contact us either by phone or by using our Contact Us page.


My question is not covered in this FAQ

We would love to be able to answer your question so please get in touch! You can contact us by email (customerservice@somethingcrafty.net), telephone or by using the Contact Us form on our website.

Thank you for taking time to read our FAQs and we hope to hear from you soon.

We Accept MasterCard, Visa, Maestro, Delta,
      Visa Electron, Amercian Express, Klarma and Paypal.

All major credit and debit cards accepted, as well as payments via your PayPal account if you have one.
Shopping with us is 100% secure. All payments protected via PayPal's secure server. Your details are never shared with third parties.

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