Frequently Asked Questions


How come your postage charges are so low?

We firmly believe that companies should not be making a profit from postage. The small amount we charge to UK customers makes us a slight loss on average, but we are happy to do that as it encourages people to buy from us in the first place.

Most of your products are cheaper than other sellers, why?

The simple answer is that we buy in large bulk quantities so that we get a cheaper price to start with and can therefore pass that saving on to you. That being said, quality is of paramount importance to us. People say you only get what you pay for, but we believe that you get better than expected value for your money from us.

We are not greedy. We still make a fair profit on our products, but at the same time we are here for the long-haul. Having a loyal customer base is essential in our plans to continually expand our offerings.

How to shop with us

Making a purchase from Charming Beads couldn't be easier. Simply fill your basket with the products you desire and then select a delivery method from the box below.

Sage Pay- To pay via Credit/Debit Card, press the ‘Proceed to Checkout’ bar at the bottom of the box. From there you can decide whether to login to your account (if you have one), register and create an account for future use or carry on as a guest.

You are then taken to the Checkout Page where you can add your Billing and Shipping, choose your shipping method and then choose Sage Pay to use a Credit/Debit Card. There is also the option to use PayPal Express Checkout if you wish to pay via your PayPal account.

Pay Pal- Alternatively, press the ‘PayPal Check out’ button which will immediately take you to the PayPal Login screen.

Pay with Amazon- Another option would be to press the ‘Amazon Pay’ button, which takes you to the Amazon Login screen and allows you to proceed using your Amazon account.

Is shopping with you secure?

PayPal's payment server is 100% secure. Your transaction will be processed without anyone seeing your details. Furthermore, your card details are not stored by ourselves, only the basic information required to process your order.

If you have any questions at all about shopping with us, simply give us a call before placing your order and we'll be happy to guide you through it.

How quickly do you pack your orders?

We do try our best to send our items out the same day if ordered before 2pm or next day otherwise. It really does depend on how many orders we have, but we do work like beavers to get the orders out!

Should you have an urgent request then please give us as much notice as humanly possible and we will do everything we can to help. Feel free to take a look at our Postage & Returns page.

The beads I usually buy are out of stock, how soon before they are back in?

Our main supplier (of gemstones and crystals) supplies us once a fortnight (and quite soon weekly) with new stock, so it's never that long. Please feel free to ask us and we will be able to give you a good estimate of the date a particular item is going to be back in stock.

I do not see the beads I am after - can you source them for me?

We are always happy to try and do this. In fact we have a loyal Facebook following who often ask us to source them beads. As long as you are happy to pay up front, then we will get them for you at a price probably better than any other UK seller!

Do you have a physical shop and can I visit?

We do have a shop/warehouse where we house all our products and we are easy to find. In the past we have allowed regular visitors to walk around via an appointment basis only. However, due to the large numbers of orders we have at the moment, this is sadly becoming less of an occurrence.


We do stress that if you do wish to visit us, you would need to give us fair notice, appointments would need to be between 3pm-4.30pm, usually later in the week (Wednesday to Friday) and we would prefer any orders placed to be at least £30, as we are still busy right until closing hours preparing the day’s orders to be dispatched.


If you still wish to visit us, you should contact us either by phone or by our Contact us Page.


Anything else I should know?

Feel free to read our About Us page - it will give you a flavour of what we are about. Also, we have four ways of contacting us which you can read more about on our Contact Us page.

We Accept MasterCard, Visa, Maestro, Delta,
      Visa Electron, Amercian Express, Klarma and Paypal.

All major credit and debit cards accepted, as well as payments via your PayPal account if you have one.
Shopping with us is 100% secure. All payments protected via PayPal's secure server. Your details are never shared with third parties.

Need help? Just call us!
0843 2211 400

(Mon - Fri, 9.00am - 5.30pm)

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