Privacy Policy

PRIVACY POLICY

Something Crafty Ltd, trading as Charming beads (“We or Us”), take your data protection extremely seriously and are committed to protecting and respecting your privacy.

This Privacy Policy together with our Terms & Conditions are the basis on which any personal information we collect from you, or that you provide to us through www.charming-beads.co.uk (“Our Site”), will be processed by us.

Please read the following and understand the practices regarding your personal information and how we will treat it.

Who we are, for the purposes of applicable data protection laws (including the EU General Data Protection Regulation (“GDPR) the controller of personal information collected through Our Site) is Something Crafty Ltd, a company incorporated and registered in England and Wales with a company number 08092547, whose registered address is Singleton Court, Wonastow Road, Monmouth, Monmouthshire, NP25 5JA.

 

PERSONAL INFORMATION WE MAY COLLECT FROM YOU

When you create an account with Us.

If you create an account with Us, We will collect information about you including your name, phone number and email address. You may provide this information to Us directly through forms on Our Site, or by signing up for an account via a third party such as Facebook, Google or Twitter (each referred to as a “Third Party Platform”). (See “Personal information We may collect from “Third Parties” below).

We will use the personal information that We collect to:

  • Create and maintain your account with Us;
  • Carry out our obligations arising from any agreements entered into between you and Us;
  • Respond to your customer service requests and support needs efficiently;
  • If you have ticked receive newsletter, We will provide you with information about goods or services we feel may interest you;
  • Notify you about changes to our service or our products;
  • Comply with any legal obligations to which We are subject, and to protect and defend our rights and interests.

 

When you place an order with Us (Online account holders).

If you place an order with Us, We will collect information about you including your name, phone number, email address, billing address and shipping address.

We will use the information We collect about you to:

  • Communicate with you about your order;
  • Handle and process your order;
  • Deliver products to you;
  • Communicate with relevant suppliers including, for example, courier services;
  • Update our records and details of your account with Us;
  • Comply with any legal obligations to which We are subject, and to protect and defend our rights and interests.

We do not hold any payment information.  All payment information is handled by secure professional payment portals (e.g. Paypal,  Sagepay).

 

When you place an order with Us (Guest checkout).

If you place an order with Us, We will collect information about you including your name, phone number, email address, billing address and shipping address.

We will use this information to:

  • Communicate with you about your order;
  • Handle and process your order;
  • Deliver the products to you;
  • Communicate with relevant suppliers;
  • Update our records;
  • Comply with any legal obligations to which We are subject, and to protect and defend our rights and interests.

We do not hold any payment information.  All payment information is handled by secure professional payment portals (e.g. Paypal,  Sagepay).


When you sign up for our newsletter.

If you sign up to receive newsletters from Us, We will only collect your email address. We will use this information to send you emails about products and services We think you may be interested in, updates about Us and/or the Website and to notify you of any changes about Our service.

Shopping Basket Reminder Emails.

If you have placed items in your shopping basket but not checked out, we may email you to remind you so that you can complete your purchase (while stocks last).


When you contact us.

If you contact Us by telephone, email, post or using any other function offered by the Website, We will collect any information that you provide to Us.

We will use this information to review, investigate and respond to your questions or comments as necessary.

Personal information we may collect from third parties.

When you use or access Our Site via a Third Party Platform such as Facebook, Google or Twitter, you allow Us to access and/or collect information from the Third Party Platform (for example, your Facebook account) or via any cookies placed on your device by a Third Party Platform, as permitted by the terms of the agreement and dependant on your privacy setting on the Third Party Platform. The information we collect from a Third Party Platform may include your name, gender, age and email address.

Personal information we automatically collect.

When you use the Our Site, we will automatically collect information including:

  • Technical information, such as the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including:
  • The full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time);
  • Products you viewed or searched for;
  • Products you place in your shopping basket but have not purchased;
  • Page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs); and
  • Methods used to browse away from the page and any phone number used to call our customer service number.

Our Legal basis for collecting and using your personal information.

Entering into and performing a contract with you

If you create an account or place an order with Us, our legal basis for processing your personal information is that it is necessary for the performance of the agreement between You and Us.

Our legitimate business interests

If you contact Us, sign up to receive emails from Us, or simply browse Our Site, our legal basis for processing your personal information is that we have a legitimate interest in administering and monitoring Our Site for analysis and research, promoting our business and responding to queries.

Marketing

If you sign up to receive newsletters from Us, or buy goods from Us, we will contact you from time to time with information about products and services that we think may be of interest to you. You can opt out of receiving further marketing messages at any time by clicking the “Unsubscribe” link in any email you receive from Us, or by visiting “My Subscriptions” in your account (if you have created one).

Disclosure of your information

Pease rest assured We do not sell, trade, or rent your personal information to others.

We may share your information with selected third parties including:

  • Analytics and search engine providers including Google and Facebook that assist Us in the improvement and optimization of Our Site.
  • Third party service providers to help Us operate our business, Our Site or administer activities on our behalf such as sending out newsletters or surveys.

Retention of your personal information

The period for which We will retain your personal information will vary depending on the purposes it was collected for, as well as the requirements of any applicable law or regulation.

For example, if you order a product on Our Site, We will store your personal information and details about your order for as long as is necessary to comply with applicable tax legislation, and for the period for which you or We could bring legal proceedings in relation to your order.

Your Rights

You may have certain rights in relation to the personal information We collect about you. These may include the right to request access to the data We hold about you, or to obtain a copy of the personal information in machine readable format, to request that it is erased or that any inaccurate personal information is rectified. You may also have the right to ask Us to restrict how we process your personal information or to withdraw your consent to how We process your personal information. Please use the Contact Us form on Our Site if you would like to make a request.

You also have the right to complain about the use of your personal data to the Supervisory Authority, which in the UK is the Information Commissioner’s Office (https://ico.org.uk/).

Third Party Websites

Our Site may, from time to time, contain links to and from the websites of our partners, affiliates, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content on these websites and We are not responsible for the practices employed by them. If you follow a link to any of these websites, please note that these websites have their own privacy and customer support policies and We do not accept any responsibility or liability for these policies. Please carefully check these policies before you submit any personal information to these websites.

Changes to our policy

This policy will be reviewed from time to time to take account of changes to Our operations and practices. If We make changes, We will notify you by revising the date at the bottom of this policy, and if the changes are significant, We may provide you with additional notice such as adding a statement to the homepage of Our Site or sending you an email with an update. Any personal information that we hold will be governed by Our most current policy.

Contact us

If you have any questions or requests regarding this Privacy Policy, the practices of Our Site or your dealings with Our Site, please use the Contact Us form on Our Site.


Privacy Policy updated 25th May 2018

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      Visa Electron, Amercian Express, Klarma and Paypal.

All major credit and debit cards accepted, as well as payments via your PayPal account if you have one.
Shopping with us is 100% secure. All payments protected via PayPal's secure server. Your details are never shared with third parties.

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